Construction and Analysis of Navector’s After-Sales Service System

Against the backdrop of increasing specialization in industrial equipment manufacturing and application services, a comprehensive after-sales service system has become an important embodiment of corporate value.

Navector (Shanghai) Screening Technology Co., Ltd. adheres to the service philosophy of “professional service, rapid response, and continuous improvement,” and has established a standardized and systematic after-sales support mechanism, dedicated to providing customers with efficient and reliable technical support and service assurance.

I. Full-Process Service System
Navector has built a full-process service system covering pre-sales, in-sales, and after-sales stages of equipment.

• Pre-sales research: The company’s technical team conducts on-site investigations and material analysis to provide precise equipment selection and solution recommendations.
• In-sales installation: Professional engineers are responsible for equipment installation, commissioning, and technical handover, and provide operation training to ensure equipment operates in accordance with standards.
• After-sales follow-up: Through remote support, regular follow-up visits, and on-site support, customer issues are addressed in a timely manner.

II. Rapid Response Mechanism
Navector has established standardized service procedures and response mechanisms, covering demand acceptance, issue analysis, solution development, implementation feedback, and follow-up tracking.

Upon receiving customer feedback, the company promptly initiates the response mechanism, completes preliminary analysis within the specified timeframe, and provides handling solutions; for on-site technical support requirements, professional engineers can be quickly dispatched to the site to ensure issues are resolved efficiently and controllably, with full-process transparency and traceability.

III. Typical Service Cases and Customer Feedback
Navector has been deeply engaged in the industrial screening field for many years. Relying on its professional technical capabilities and standardized service system, the company has accumulated extensive after-sales service experience in high-demand industries such as lithium battery materials, food processing, and chemical raw materials.
Through an in-depth understanding of different operating conditions, material characteristics, and industry standards, the company continuously optimizes service processes and technical support solutions, enabling it to efficiently respond to diverse after-sales needs and provide strong assurance for stable equipment operation and continuous customer production.

Customers generally report that Navector’s after-sales service is professional and well-standardized, with timely response and remarkable service results, fully demonstrating the company’s technical and service strengths.

Through a comprehensive full-process service system, a standardized rapid response mechanism, and mature service practices, Navector Screening Technology Co., Ltd. provides customers with efficient, professional, and continuous technical support and service assurance.

In the future, the company will continue to advance service capability development and intelligent upgrades, continuously improve service quality, and provide strong support for customers’ long-term and stable development.